🔄 Return, Exchange & Refund Policy
A. General Eligibility
Timeframe: Items must be returned within 14 calendar days of the delivery date.
Condition: Items must be unused, unwashed, and in their original, resalable condition with all original packaging and tags intact.
Non-Returnable Items: Sale/clearance items, opened cosmetics, perishable goods, or personal items (e.g., innerwear) are generally non-returnable for hygiene reasons.
B. Return Process
- Authorization: You must contact our customer service to obtain a Return Merchandise Authorization (RMA) number before sending any items back. Returns without a valid RMA number will be rejected.
- Shipping: All authorized returns must be shipped back to our designated address in South Korea via a trackable method. The customer must clearly mark the package as "RETURNED GOODS" on the customs declaration.
C. Customer Fault Returns (Change of Mind, Size/Fit Issues, etc.)
Customer Fault: This category includes, but is not limited to: simple change of mind, incorrect size/color selection by the customer, undeliverable address due to customer error, or refusal to pay customs duties.
Financial Responsibility: For all returns and exchanges due to customer fault, the customer is responsible for all costs associated with the transaction:
Return Shipping Cost (cost to send the item back to Korea).
Original Shipping Fees (the actual cost incurred by the store to ship the order, even if the customer initially received "free shipping").
Any customs duties, taxes, or clearance fees incurred during the return process.
Refund Calculation: The refund will equal the original purchase price minus the sum of all shipping and related fees mentioned above.
D. Store Fault Returns (Defective or Incorrect Item)
If you receive an item that is defective or damaged due to a manufacturing fault, or if you received the wrong item, please contact us immediately (within 48 hours of delivery) with supporting photos.
For verified store faults, we will cover the return shipping costs (or provide a pre-paid label where available) and issue a full refund or send a replacement free of charge.