Shipping Policy
We are committed to delivering authentic Korean products to you. Please review our shipping terms carefully.
A. Order Processing and Delivery
Processing Time: All orders are processed and prepared for shipment from South Korea within 2–4 business days (Monday–Friday, excluding holidays).
Shipping Method: We ship via Standard International Shipping from our hub in Seoul. Once shipped, the estimated delivery time is 7–14 business days.
Shipping Rates
US, Canada & International: Orders under $100: $14.90 | $100–$299: $9.90 | Over $300: FREE
Europe (EU, UK, Norway): Orders under $100: $24.90 | $100–$299: $19.90 | Over $300: $9.90
Delivery Variations: Please note that delivery times are estimates and may be extended due to circumstances beyond our control, such as high volume periods (e.g., holidays), delays within the postal or carrier service, or customs clearance processes in the destination country.
B. Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is undeliverable due to an incorrect or incomplete address provided by the customer, or if the customer refuses the package, the order will be treated as a customer-fault return. In this case, the customer will be responsible for the original shipping fees (even if "free shipping" was applied), the return shipping fees, and any associated customs/re-importation charges.
C. Customs, Duties, and Taxes — All Included (DDP)
All shipments are sent on a Delivered Duty Paid (DDP) basis.
All import duties, customs tariffs, and handling fees are included in your purchase. The price you see at checkout is the final price — you will not be charged anything extra at delivery.
D. Force Majeure and Liability Limitations
Force Majeure: We are not liable for any failure or delay in fulfilling our obligations (including processing and shipping) if such failure is due to acts or circumstances beyond our reasonable control (e.g., severe weather events, natural disasters, epidemics/pandemics, war, civil unrest, labor disputes, or government/regulatory actions). In such cases, the delivery timeline will be extended for a period equivalent to the delay caused by the event.
Loss/Damage in Transit: We take responsibility for ensuring the package is properly handed over to the carrier. If a package is damaged upon arrival, please contact us within 48 hours with photographic evidence. We are not responsible for lost or stolen packages after the delivery confirmation by the carrier.