Refund policy

Last updated: August 5, 2026

Return Window

You may request a return within 14 days after your order is delivered. To start a return, email info@favenue.com with your order number, the item(s) you wish to return, and the reason for the return. Returns sent without prior authorization may not be accepted.

Return Eligibility

Returned apparel, footwear, accessories, and other eligible items must be unworn, unwashed, unused, and in their original condition with all original tags and packaging attached. We may refuse a return that does not meet these conditions.

Beauty and Hygiene-Sensitive Products

For hygiene and safety reasons, beauty products, cosmetics, skincare, body care, fragrance, and other hygiene-sensitive products cannot be returned once opened, used, unsealed, or tested. Unopened products in their original sealed condition may be eligible for return within the return window.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at info@favenue.com and include your order number and clear photographs. We will review the issue and provide an appropriate resolution.

Return Shipping

Unless the item is confirmed to be damaged, defective, or incorrect, return shipping costs are the customer’s responsibility. Please use a trackable shipping method. FAVENUE is not responsible for return packages lost or damaged in transit.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is accepted. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Exchanges

Exchange availability depends on inventory. Please contact us before returning an item. When a direct exchange is unavailable, the fastest option is usually to return the eligible item and place a new order.

Order Changes and Cancellations

Requests to change or cancel an order must be submitted within 24 hours of purchase. We will try to accommodate the request, but we cannot guarantee changes or cancellation after processing has begun.

Contact

For return or refund assistance, contact info@favenue.com.