Shipping policy

Last updated: August 21, 2026

Order Processing

Orders are processed within 2–4 business days after payment is confirmed. Processing time is separate from transit time. Orders placed on weekends or holidays begin processing on the next business day. During launches, promotions, or high-volume periods, processing may take longer.

Where Orders Ship From

At this time, FAVENUE orders are fulfilled from our logistics hub in Seoul, South Korea. Additional fulfillment locations may be introduced as our global partner network expands. Available shipping methods and estimated delivery times are shown at checkout.

Delivery Estimates

Orders to the United States typically arrive within 7–14 business days after processing. Delivery times to other destinations vary by country, carrier, customs processing, weather, and other circumstances outside our control. Delivery estimates are not guaranteed.

Tracking

When your order ships, we will send tracking information to the email address provided at checkout. Tracking updates may take time to appear after the carrier receives the package.

Shipping Charges, Duties, and Import Fees

Available shipping options and charges are shown at checkout. International orders may be subject to customs duties, import taxes, or brokerage fees. Where checkout specifically states that duties are included, FAVENUE will cover those charges. Otherwise, the recipient may be responsible for applicable duties, taxes, or fees required by the destination country. Customers remain responsible for providing any information requested by the carrier or local customs authority to complete delivery.

Shipping Address

Please review your shipping address before placing an order. Contact info@favenue.com within 24 hours if a correction is needed. We cannot guarantee changes after processing or shipment has begun. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Delays, Lost Packages, and Delivery Issues

Carrier or customs delays may occur after shipment. If tracking has not updated for an extended period, or a package is marked delivered but cannot be located, contact us at info@favenue.com. We will assist with a carrier investigation when appropriate, but we cannot guarantee carrier timelines or outcomes.

Damaged Packages

If your order arrives damaged, retain the packaging and contact us promptly with your order number and clear photographs of the package and item.

Contact

For shipping assistance, email info@favenue.com.