GOSS 02
GOSS 02
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Infomations
Infomations
About Brand
About Brand
Shipping & Rerturns
Shipping & Rerturns
✈️ Shipping & Customs
Orders ship from South Korea within 1-3 business days. We use Standard International Shipping (estimated 5-10 business days), but transit times may vary due to customs. The customer is responsible for all import duties, taxes, and customs fees imposed by the destination country; these charges are separate from your purchase price.
🔄 Returns & Exchanges
We accept returns within 14 calendar days if items are unused and in original condition. You must contact us first for a Return Authorization. For returns due to customer fault (e.g., change of mind, size error), the customer pays the return shipping fee plus the original shipping cost (even if you received "free shipping"). Defective or damaged items will be replaced or refunded at our expense.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Have questions before purchasing?
Find quick answers about shipping, returns, and sizing in our FAQ. If you need further assistance, feel free to contact us anytime.
Q. How long does delivery take after placing an order?
Q. How long does delivery take after placing an order?
After an order is placed, it goes through preparation and dispatch before shipping begins. Once shipped, delivery typically takes approximately 7–14 days to arrive.
Delivery times may vary depending on the brand, inventory location, customs processing, and local courier conditions. Tracking information will be provided whenever available.
Q. Do you ship internationally?
Q. Do you ship internationally?
Yes, FAVENUE offers international shipping, including to the United States. You can view available shipping countries and detailed shipping conditions during checkout.
Q. Who pays for shipping fees and taxes?
Q. Who pays for shipping fees and taxes?
Shipping fees, duties, and taxes are the responsibility of the customer. For U.S. orders, duties or taxes may apply depending on the product and order value.
Shipping costs are displayed at checkout, and any applicable duties or taxes are determined by U.S. customs regulations and may be charged upon delivery.
Q. Where are orders shipped from?
Q. Where are orders shipped from?
All orders are shipped through FAVENUE’s designated fulfillment centers. Items may be dispatched from FAVENUE logistics centers located in Korea or the United States, depending on inventory availability and product type.
Q. How do I choose the right size?
Q. How do I choose the right size?
Please refer to the size guide provided on each product page. Sizing and fit may vary by brand, so we recommend reviewing the detailed measurements before purchasing.
Q. What is your return policy?
Q. What is your return policy?
Returns can be requested within the designated period after receiving your order. Items must be unused, unworn, and returned with original tags and packaging intact. Please refer to our return policy page for detailed instructions.
Q. When will my refund be processed?
Q. When will my refund be processed?
Refunds are processed after the returned item has been inspected. Depending on the original payment method, it may take several business days for the refund to appear.