Soft padded jumper BLACK
Soft padded jumper BLACK
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Information
Information
About Brand
About Brand
Shipping & Returns
Shipping & Returns
✈️ Shipping & Customs
Orders ship from our hub in Seoul, South Korea within 2–4 business days. Standard International Shipping takes an estimated 7–14 business days. All import duties and customs fees are included in your purchase — the price you see at checkout is the final price. No extra charges at delivery.
🔄 Returns & Exchanges
We accept returns within 14 calendar days of delivery if items are unworn, unwashed, and in original condition with all tags attached. Please contact us first at info@favenue.com for a Return Authorization before sending anything back.
For returns due to customer preference (e.g., change of mind, size issues), the customer is responsible for the return shipping fee, plus the original shipping cost if "free shipping" was applied to your order.
Defective, damaged, or incorrect items will be replaced or fully refunded at our expense — just contact us within 48 hours of delivery with photos.
For hygiene reasons, beauty products cannot be returned once opened. Refunds are processed within 5–7 business days after we receive and inspect your return.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Have questions before purchasing?
Find quick answers about shipping, returns, and sizing in our FAQ. If you need further assistance, feel free to contact us anytime.
Q. How long does delivery take after placing an order?
Q. How long does delivery take after placing an order?
Orders are processed and prepared for shipment within 2–4 business days. Once shipped, delivery typically takes 7–14 business days to the US. Tracking information is provided for every order.
Q. Do you ship internationally?
Q. Do you ship internationally?
Yes, FAVENUE offers international shipping, including to the United States. You can view available shipping countries and detailed shipping conditions during checkout.
Q. Who pays for shipping fees and taxes?
Q. Who pays for shipping fees and taxes?
Shipping fees are shown at checkout: $14.90 for orders under $100, $9.90 for orders $100–$299, and FREE for orders over $300. All duties and import taxes are included in your purchase — the price you see at checkout is the final price, and you will never be charged extra at delivery.
Q. Where are orders shipped from?
Q. Where are orders shipped from?
All orders ship from FAVENUE's fulfillment hub in Seoul, South Korea — directly from the source of K-fashion and K-beauty, with tracking provided.
Q. How do I choose the right size?
Q. How do I choose the right size?
Korean sizing tends to run smaller than US sizing — when in doubt, size up. Check the size chart on each product page, or see our full Size Guide for KR-to-US conversion charts for clothing and shoes.
Q. What is your return policy?
Q. What is your return policy?
Returns are accepted within 14 calendar days of delivery for unworn, unwashed items with all tags attached. Contact us first for a Return Authorization. Beauty products cannot be returned once opened, for hygiene reasons. See our Return Policy page for full details.
Q. When will my refund be processed?
Q. When will my refund be processed?
Refunds are processed within 5–7 business days after we receive and inspect your return. Depending on your payment method, it may take a few additional days to appear on your statement.